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FIX A PROBLEM

If you see “Checking [your household]” on launch

On a returning device, Ūna first shows "Opening your planner" while it connects and loads your household. If the connection is slow and the server briefly reports no household, Ūna won't drop you onto a raw "Create / Join household" screen. Instead it shows a screen headed "Checking" followed by your household's name — for example "Checking Villa Dream Team" — with the note "Ūna is reconnecting before showing setup options" and a clear warning: "Do not create a duplicate household." It's a safety net: Ūna has local evidence you had a household, so it treats "no household" as suspicious first, not final. The usual cause is a weak or dropped connection during sign-in, not a household that's actually gone.

Ūna “Opening your planner” screen while it connects and loads the household
First: “Opening your planner” while Ūna connects.
Ūna “Checking your household” reconnect screen with a Try reconnecting button
Then, if needed: the reconnect safety net — tap “Try reconnecting.”

What to do

  1. Don't start setup yet. If you had a household before, you almost certainly still do — this screen exists so you don't create a duplicate.

  2. Check your connection. A weak or dropped signal during sign-in is the most common cause — move to better Wi-Fi or signal, or toggle airplane mode off and on.

  3. Tap "Try reconnecting." It safely re-runs sign-in and household recovery; it never deletes, creates, or changes any household data.

  4. Give it a moment and reconnect again if needed — many cases clear once the connection settles.

  5. Still stuck? Fully close Ūna — swipe it away in the app switcher — then open it again. A fresh start often re-establishes the connection when reconnecting alone doesn't.

  6. If you genuinely need to rejoin, tap "Join with invite" and use a fresh invite from another adult.

  7. Only tap "Show setup options" if you truly are starting fresh. It's the deliberate escape hatch, shown after a warning.