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On a returning device, Ūna first shows "Opening your planner" while it connects and loads your household. If the connection is slow and the server briefly reports no household, Ūna won't drop you onto a raw "Create / Join household" screen. Instead it shows a screen headed "Checking" followed by your household's name — for example "Checking Villa Dream Team" — with the note "Ūna is reconnecting before showing setup options" and a clear warning: "Do not create a duplicate household." It's a safety net: Ūna has local evidence you had a household, so it treats "no household" as suspicious first, not final. The usual cause is a weak or dropped connection during sign-in, not a household that's actually gone.

1. 01 Don't start setup yet. If you had a household before, you almost certainly still do — this screen exists so you don't create a duplicate.
2. 02 Check your connection. A weak or dropped signal during sign-in is the most common cause — move to better Wi-Fi or signal, or toggle airplane mode off and on.
3. 03 Tap "Try reconnecting." It safely re-runs sign-in and household recovery; it never deletes, creates, or changes any household data.
4. 04 Give it a moment and reconnect again if needed — many cases clear once the connection settles.
5. 05 Still stuck? Fully close Ūna — swipe it away in the app switcher — then open it again. A fresh start often re-establishes the connection when reconnecting alone doesn't.
6. 06 If you genuinely need to rejoin, tap "Join with invite" and use a fresh invite from another adult.
7. 07 Only tap "Show setup options" if you truly are starting fresh. It's the deliberate escape hatch, shown after a warning.

Note Your encrypted household isn't gone just because one device can't reach it right now. If reconnecting keeps failing and you know your household should exist, it's safe to leave it on this screen and try again later on a better connection. If a device still can't get in, see Runbook 02 below.

Ūna may show "Restoring household access." It means Ūna knows you're signed in, but this device still needs safe access to the household before it can show private content. Ūna won't show an empty home as if your household has no plans — you'll see a restoring, loading, or reconnecting state until it knows the real status.

1. 01 Keep Ūna open on the device that says "Restoring household access."
2. 02 Make sure you're signed in with the same Apple, Google, or Microsoft account you originally used for Ūna.
3. 03 Ask another adult in the household to open Ūna on a device that already opens the household.
4. 04 On that device, they go to Settings. If your device is waiting for approval, they'll see Device access with an "Approve new device" option.
5. 05 After they approve, return to the restoring device — Ūna continues automatically.
6. 06 If no approval appears but another adult still has access, ask them to send you a fresh invite.

Note Household content is private. A new or restored device can't read it until it has approved household access — and Ūna doesn't store decrypted plans on the server, so support can't turn server data into readable content.

Setting up Ūna on a phone you just got? Your sign-in restores your account, but the new device may still need approval before it can read your encrypted household.

1. 01 Install Ūna.
2. 02 Choose the same sign-in provider and account you originally used: Apple, Google, or Microsoft.
3. 03 Keep Ūna open while it restores household access.
4. 04 If another device already opens Ūna, approve the new phone from that device.
5. 05 If another adult in the household has access, ask them to send a fresh invite from the Family tab.

Note On Apple devices, iCloud Keychain may restore the protected household key automatically. Android and cross-platform devices use approval from another trusted device or a fresh invite. Ūna can't restore the plaintext key from the server.

When one of your own devices asks for access, a device that already opens Ūna may show "Approve new device."

1. 01 Check the device name. Approve only devices you recognize.
2. 02 Approve from the trusted device — it helps the new device regain household access.
3. 03 If you don't recognize the device, don't approve it.

Note Ūna's server only relays protected device data during this hand-off. It never receives readable household content or a plaintext household key.

If a phone is stuck restoring household access, work through these in order.

1. 01 Confirm the person chose the same sign-in provider and account they originally used for Ūna: Apple, Google, or Microsoft.
2. 02 Keep Ūna open for a moment.
3. 03 Check whether another signed-in device can still open Ūna.
4. 04 If yes, use that trusted device to approve the new phone.
5. 05 If another adult still has access, ask them to send a fresh invite.

Note If nobody in the household has any trusted device or active adult access, encrypted household content can't be recovered. Support can check account status, invite status, and known service issues — but can't decrypt content or rebuild access from server data.

Adults and caregivers join with their own Apple, Google, or Microsoft account. After someone leaves, never reuse an old invite link — create a fresh one.

1. 01 Open Ūna and go to the Family tab.
2. 02 Tap "Invite another adult."
3. 03 Create a fresh invite link.
4. 04 Send it only to the person you want to join your household.

Note When re-inviting after someone left, a remaining adult may need to wait a short moment while household protection finishes updating. Ūna can briefly block invite creation while that's happening — this is expected.