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FIX A PROBLEM

When a phone does not sync

If a phone is stuck restoring household access, work through these in order.

What to do

  1. Confirm the person chose the same sign-in provider and account they originally used for Ūna: Apple, Google, or Microsoft.

  2. Keep Ūna open for a moment.

  3. Check whether another signed-in device can still open Ūna.

  4. If yes, use that trusted device to approve the new phone.

  5. If another adult still has access, ask them to send a fresh invite.