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FIX A PROBLEM

Restoring household access

Ūna may show "Restoring household access." It means Ūna knows you're signed in, but this device still needs safe access to the household before it can show private content. Ūna won't show an empty home as if your household has no plans — you'll see a restoring, loading, or reconnecting state until it knows the real status.

What to do

  1. Keep Ūna open on the device that says "Restoring household access."

  2. Make sure you're signed in with the same Apple, Google, or Microsoft account you originally used for Ūna.

  3. Ask another adult in the household to open Ūna on a device that already opens the household.

  4. On that device, they go to Settings. If your device is waiting for approval, they'll see Device access with an "Approve new device" option.

  5. After they approve, return to the restoring device — Ūna continues automatically.

  6. If no approval appears but another adult still has access, ask them to send you a fresh invite.