SUPPORT & GUIDES

How support can help

Find out what Ūna support can help with and how household privacy affects recovery.

Ūna support can help with

✓ Looking into sign-in & account issues
✓ Invite and re-invite steps
✓ Device approval steps
✓ Account deletion questions
✓ Membership questions
✓ Billing and subscription guidance
✓ Bug reports and service status

Ūna support cannot

× Read your private calendar, notes, lists, birthdays, or locations
× Decrypt household content from the server
× Recreate household access if all trusted devices and active adult access are gone
× Cancel an App Store or Google Play subscription on your behalf

This is part of Ūna's privacy model. Your household content is meant to be readable by your household — not by Ūna support.

On sign-in “Looking into sign-in” means we can check your account status, invites, and known service issues to help explain what happened. Because your content is encrypted on your devices, we still can't sign you in or restore access ourselves — recovering a stuck device is done from another trusted device or a fresh invite, using the recovery guides in Support.